Digital Banking for Personal, Business Accounts is Essential to the Future of Banking

Laptop Table and Phone PhotoIn the last few years, the banking industry has seen a massive move towards digitization, which has been accelerated by the pandemic. Now, customers may be reluctant to visit bank branches and expect banks to maximize digital interactions to meet them where they are. Banks must come up with digital alternatives for their day-to-day personal and business banking needs, especially as customers are more open to trying out a new app or website than they were before the COVID-19 pandemic.

With easy-to-use features, online and mobile banking allows you to access your accounts anytime, anywhere you have an Internet connection. Online banking offers all of the traditional deposit account services with the modern conveniences you need.  Online banking and bill pay services are free for Merchants customers and easy to use.  With Online and Mobile Banking you can:

View Account Balances
One place to see and access your balances and most recent account transactions. Now THAT is convenience!

Pay Bills
Skip the mailbox and the postage.  Pay any business or individual right on your computer screen or smartphone. You may also set up recurring payments and receive your bills electronically.

Mobile Payments
Shop from the convenience of your mobile device using your Merchants Bank of Indiana Debit Card.  You can make contactless, secure purchases in stores, in apps, and on the web with Apple Pay, Google Pay, and Samsung Pay.

Transfer Money
Securely initiate, schedule and set up recurring account transfers. You may also view pending transfers as well as transfer history.

Send and Receive Money, Person-2-Person
Send and receive money with people you know using Merchants Pay, our person-2-person payment service.  If you know their mobile phone number or email address, you can send money electronically to their US-based bank account.

Deposit Checks
Unable to visit a bank branch?  Using our mobile banking app, simply snap a photo of your check using your smartphone or tablet, and deposit the funds directly to your account.

Open A Money Market or CD Account Online
You can even open a Money Market Account or Certificate of Deposit ONLINE in just a few minutes.  Simply visit our website, 24 hours a day, 7 days a week to get started.

If you are on the go, you can take advantage of these features securely using our mobile banking app or mobile browser.  For added convenience and security, set up automated alerts in online banking to receive account notifications via text message.

Safe digital banking

The phenomenal growth of digital banking functionality doesn’t come without its challenges.  The expansion has been accompanied by increases in the safety and security measures undertaken by banks and their customers, but cyber-criminals are always looking for new ways to electronically break into accounts to steal money and information.

All credible banks, including Merchants Bank of Indiana, have security measures to protect customer account information, but they can’t be effective without the user’s help and cooperation. Many account hijacking attempts come as a result of hacking into individual user accounts, and from there, electronically breaking into an account using an individual customer’s information and security codes. Cyber criminals often prey on those who are most vulnerable, such as senior citizens or young adults, who may not be as aware of the technical aspects of the threats.

However, some common sense and easily implemented precautions can help customers safeguard their personal information. Some best practices are:

  • Using strong passwords that are a combination of letters and numbers. Experts advise against using easily guessed passwords such as birthdays or home addresses. To strengthen account security, enable multi-factor (SMS security codes, security questions) and/or biometric (face or fingerprint) authentication for your online financial accounts.
  • Make sure the anti-virus software on any computer being used to access banking information is current and scans incoming emails.
  • Don’t respond to any unusual email requests for personal information. These ingenious methods, which can come via email or phone, are called phishing.
  • Monitor accounts, as those who monitor their accounts online often detect fraud earlier than those who rely solely on paper statements.

In the post-COVID world, and today, we know customers need to feel safe and cared for when interacting with banks over digital channels. Are you ready to experience the power of digital banking? Switching to Merchants Bank of Indiana is easy, so Hop on Over!™. Simply download and complete the electronic “switch kit” for a personal or business account, and one of our personal bankers will assist with the rest.  Plus, you can open a Money Market or Certificate of Deposit account online in just a few minutes from the comfort of your own home.


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