Summary: As a SBA Underwriter within the SBA Lending team, you would be responsible for underwriting new and existing customers, analyzing financial statements, collaboration with banking partners and making loan decisions on SBA Banking customers.  In this role, you would be required to manage a pipeline of new credit requests, which includes underwriting and decisioning loan files.

Expected Outcomes: The purpose of the SBA Underwriter role is to ensure the bank is booking acceptable loans with acceptable risk profiles based on the bank’s credit policy.  The SBA Underwriter is expected to make credit decisions within their credit authority and recommend decisions on deals going through loan committee.      

Essential Duties and Responsibilities:

• Fully underwrite new and existing customers for the bank’s SBA Loan Portfolio
• Complete all new loan underwriting in a timely manner to meet client expectations.
• Provide updates to Chief Credit Officer and Senior Credit Officer on a regular basis on trends or deals in progress
• Work as a team player and be considerate of customers, co-workers, and vendors
• Interact with clients and Account Officers regarding current and exiting customers
• Risk rate deals which require rating based on knowledge of the customer
• Other duties as determined to ensure the Underwriting meets the bank’s risk standards

Expected Experience, Skills and Education:

• Prior Underwriting experience for Business Banking or SBA lending preferred
• Knowledge of SBA and various governmental agencies reporting requirements and regulations preferred
• Proficiency using MS Excel, Word, and Outlook required
• Strong attention to detail, along with organizational skills required
• Able to work under pressure and meet deadlines
• Requires problem solving skills as well as the initiative to troubleshoot and find resolutions
• Strong verbal and written communication skills needed

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

• Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.
• Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.
• Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.
• Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.
• Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The SBA Lending Underwriter position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: Position is responsible for ensuring the timely and accurate processing of mortgage servicing transactions as well as the daily functions and requirements of mortgage servicing. Responsibilities include annual escrow analysis and insurance and property tax tracking for all loans, as well as customer service with both internal and external customers.

Expected Outcomes: A successful Mortgage Servicing Specialist I, will produce accurate, timely mortgage servicing outcome including tracking of loan details and processing of required related transactions. This position will also establish positive customer experiences and produce a high level of customer satisfaction.

Essential Duties and Responsibilities:

• Reviewing and processing loan documents after closing for completeness and accuracy
• Receiving and managing customer calls via incoming Customer Service Lines.
• Track all loan related insurance requirements
• Validate insurance coverage amounts according to bank and local requirements.
• Assist with tax and insurance payments on escrow accounts.
• Verify payment of all taxes and insurance for escrowed and non-escrowed accounts.
• Book first mortgages and HELOCs on servicing platform
• Analyze data and research issues and exceptions while making or recommending appropriate changes.
• Process incoming and outgoing mail items
• Produce and mail late notices and monthly statements, sort and process payments.
• Set up ACH plans upon receipt of authorization forms.

Expected Experience, Skills and Education:

• Requires a minimum of three years’ mortgage banking experience in areas of loan servicing, or an educational background that provides a level of knowledge typically gained from three years’ or more experience.
• Requires at least a high school diploma or GED from an accredited institution.
• Previous mortgage loan servicing experiences strongly preferred.
• Previous banking experience preferred.
• Preferred candidates will demonstrate a basic understanding of general ledger postings and how to perform related tasks.
• Strong organizational skills required with the ability to prioritize work to meet deadlines.
• Must demonstrate excellent verbal and written customer service skills.
• Requires proficient knowledge of MS Word, Excel and Outlook.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

• Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.
• Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.
• Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.
• Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.
• Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The Mortgage Servicing Specialist position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: Local Deposit Officer position is responsible for originating local deposits in the Richmond Market and providing premier customer service to both existing as well as potential customers. The Local Deposit Officer will also be responsible to oversee tellers as well as process deposits, loan transactions, and cross selling products and services.

Expected Outcomes: A successful Local Deposit Officer will develop and implement a local deposit growth strategy for the Richmond market, and will build relationships within the community that promote deposit growth.

Essential Duties and Responsibilities:

• Become well-versed in Merchants Bank of Indiana products and have ability to promote those products.
• Oversee Tellers and as needed perform teller functions.
• Oversee and as needed process cash and non-cash banking transactions efficiently and accurately while providing premier customer service.
• Open new accounts
• Adhere to all retail and bank policies and procedures, audit and compliance guidelines and completes required training in a timely manner.
• Provide operational support for branch and bank staff members.
• Complies with bank operations and security procedures by participating in all dual-control functions.
• Possessing a work ethic that includes neatness and punctuality.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed, i.e., complete assigned daily reports, and assist with bookkeeping functions/calls as needed.
• Provide impeccable customer service and communicate professionally with all clients and colleagues. Greet each customer with a friendly smile/positive attitude.
• Uphold understanding of all banking products and services, along with company systems and procedures.
• Perform other duties and responsibilities as assigned.

Expected Experience, Skills and Education:

• High school diploma or equivalent required.
• Minimum three-year previous cash handling experience required.
• Minimum three-year teller experience required.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to resolve customer problems in a professional and efficient manner.
• Ability to work well in a team environment.
• Proficient knowledge of MS Office is preferred.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

• Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.
• Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.
• Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.
• Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.
• Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The Local Deposit Officer position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: The Compliance and CRA Specialist is primarily responsible for administering monitoring programs under the Company’s compliance management system to assist in managing compliance risk across the organization.  The Compliance and CRA Specialist will assist in monitoring performance for CRA through proactive evaluation of data relative to area demographics and peer data, using that analysis to drive recommendations for CRA performance objectives in designated CRA Assessment Areas. The successful candidate will have a working knowledge of federal and state regulations affecting financial institutions.

Expected Outcomes:

• Completes annual risk-based compliance monitoring schedule developed by the Chief Compliance Officer and Compliance Committee to ensure compliance with federal and state regulations and company policies.
• Completes evaluation, monitoring and documentation of CRA Performance to stated CRA strategic goals.
• Assists in ensuring accuracy of HMDA and CRA data and timely reporting.
• Continuously demonstrates strong analytical ability to research and interpret regulations and regulatory guidance, including CRA, HMDA and Fair Lending regulations and guidance.

Essential Duties and Responsibilities:

• Supports the Chief Compliance Officer (CCO) to ensure compliance with applicable consumer banking and BSA regulatory requirements by completing compliance testing and quality control reviews using established monitoring procedures to determine effectiveness of internal controls within the business units. Monitoring includes, but is not limited to, loan and deposit regulations, Home Mortgage Disclosure Act and CRA Data reviews, fair lending analysis, and BSA/AML/OFAC compliance.
• Assists in the preparation of monthly reports and Compliance Committee materials.
• Supports the Chief Compliance Officer (CCO) to ensure success in achieving satisfactory CRA performance through ongoing evaluation and monitoring of performance to stated goals.
• Provides support in scheduling and tracking Community Development service and investment activities through the company’s MPACT program.
• Serves as a resource for regulatory matters and compliance related initiatives and responds to questions from business units regarding interpretations of regulatory requirements and applicable guidance.
• Supports CCO in preparing for and managing Compliance audits and examinations and tracking any noted exceptions to resolution.
• Provides recommendations for periodic training in order to address areas of weakness noted, as well as current trends identified by regulatory agencies. Administers annual on-line and in-person Compliance Training program as directed by CCO.
• Maintains and enhances knowledge of regulatory compliance requirements by participating in workshops, webinars, conferences, meetings, and by reading professional literature.

Expected Experience, Skills and Education:

• Bachelor’s degree from a four-year college or university with a minimum of three years of banking-related compliance experience required. CRCM related certification preferred.
• Strong knowledge of lending and deposit operations, consumer protection laws and regulations, and Bank Secrecy Act and Anti-Money Laundering laws and regulations.
• Thorough working knowledge of bank operations and banking policies and procedures.
• Ability to work well independently and as a team player; collaboratively interface with other departments.
• Highly resourceful and self-motivated; strong problem-solving skills and ability think critically.
• Ability to maintain a high degree of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Basic knowledge of and proficiency with Microsoft Word/Excel is required.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

• Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.
• Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.
• Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.
• Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.
• Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The Compliance and CRA Specialist position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: The SBA Closer supports the daily functions of the Bank’s SBA Loan Operations Department, serving to support all SBA lending functions of the bank.  The SBA Loan Operations Department has the major functions of ensuring that the documents created for SBA loan closings are correct and that all loan documents are exception free and the collateral is perfected. The SBA Loan Operations Department also interfaces with the bookkeeping and proof-transit functions areas of the Bank to ensure that all transaction entries (payments, advances, new loan advances, general ledge entries, etc.) are performed correctly and that appropriate general ledger accounts are monitored and balanced.

Expected Outcomes: A successful SBA Closer will ensure all documents follow the Bank’s loan policy and regulations and will coordinate and ensure all due diligence is accurate and completed timely.

Essential Duties and Responsibilities:

• Supports all departmental functions and assures the departmental objectives are achieved in providing accurate and timely loan documentation, register the loan with the SBA, servicing of the loan and maintaining collateral files; closely monitors loan documentation and collateral exceptions to ensure that such items are kept to minimum levels consistent with Bank policy.
• Meets all pre-established customer services goals particularly by ensuring that loan closing documents are provided to lenders quickly and accurately.
• Manages the approved pipeline of loans to ensure customer expectations are met or exceeded around the loan closing process.
• When appropriate, develops and trains competent staff to meet current and future operations commitments.  Provides assistance and support to staff in dealing with problems.  Supports the resolution of particularly sensitive or complex situations.  Ensures that staff members are fully informed of appropriate compliance regulations, legal requirements, policies and procedures, providing on-the-job training, if necessary.
• Responsible for working within regulatory guidelines and bank policies that are applicable to the areas this position supports.
• Daily processing of loan payments and advances.
• Ensure SBA Reporting is submitted in a timely manner while also updating loan files to secure the SBA guarantee by maintaining SBA Eligibility documents.  
• Attend training on applicable subjects when available and appropriate for position.
• Perform other duties as assigned.

Expected Experience, Skills and Education:

• Minimum of five years of SBA Closer experience in the areas of depository services and loan originations, or an educational background that provides a level of knowledge typically gained from five years or more of SBA and commercial lending.  High school diploma or GED from an accredited institution required. Bachelors degree preferred.
• Requires the ability to successfully multitask and perform accurate, timely work with multiple priorities and deadlines.
• Must demonstrate strong customer service skills and/or interpersonal and communication skills as well as a strong attention to detail and an exemplary desire to produce top-notch work.
• Requires a demonstrated working knowledge of basic computer software such as Microsoft Office and Outlook at a moderate level.
• Previous work experience in loan operations/administration is strongly considered.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

• Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.
• Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.
• Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.
• Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.
• Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The SBA Closer position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: Performs day-to-day support of all Secondary Marketing processes including collaborating with hedge advisor firm, reviewing and reconciling reporting, maintaining integrity of secondary market data, producing daily pricing for retail and correspondent channels, processing correspondent bulk bids, and managing commitments to investors.  Will be the primary owner of certain processes while serving in a backup capacity for all other Secondary Market functions.  This position will be required to work closely with operations, servicing, and post-closing departments to facilitate accurate pricing for the origination and sale of mortgage loans.  This position will also be required to communicate effectively with external clients when discussing pricing policies and commitment transactions.

Expected Outcomes:  A successful Secondary Market Analyst will learn how to accurately perform all daily Secondary Marketing tasks in a timely manner and serve as the subject matter expert on pricing strategies and models, while providing excellent customer service to internal and external clients.

Essential Duties and Responsibilities:

• Assist with development, improvement, and implementation of mortgage pricing and hedging strategies for correspondent and retail channels.
• Work with Hedge Advisory firm to assist with management of interest rate risk of mortgage pipeline with hedging, trading, and loan sale activities.
• Maintenance of mortgage pricing model and daily production and distribution of rate sheet pricing to pricing users and pricing engines.
• Process incoming bulk bid requests from correspondent sellers.
• Perform best execution analysis and loan sales to investors.
• Manage relationships with current secondary market investors and evaluate potential investor additions.
• Track and monitor trade positions, margin requirements, and pair-off settlements with broker-dealer counterparties.
• Respond to inquiries from loan officers and correspondent sellers regarding lock and pricing policies.
• Purchase advice and funding reconciliation.
• Assist with the creation, distribution, and monitoring of profitability reports, performance monitoring, and other capital markets reporting for senior management.
• Produce adhoc analytics and special assignments when requested by management.

Expected Experience, Skills and Education:

• Bachelor's degree preferred.
• Attainment or actively working toward MBA, CPA, or CFA is desired.
• At least 2 years of secondary marketing or capital markets experience preferred.
• Attention to detail focus with ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to work in a team environment while also taking ownership of person responsibilities.
• Fundamental knowledge of mortgage banking in general, including key process flows, and risk/reward relationships.
• Strong proficiency in Microsoft Excel, Word, and Outlook
• Experience with Thomson Reuters Eikon, Ellie Mae Encompass Loan Origination System, Encompass Product and Pricing System, Optimal Blue highly desired.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

• Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.
• Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.
• Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.
• Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.
• Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The Secondary Market Analyst position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: As an Underwriter within the Commercial Lending team, you would be responsible for underwriting new and existing customers, analyzing financial statements, collaboration with banking partners and making loan decisions on Commercial Banking customers.  In this role, you would be required to manage a pipeline of new credit requests, which includes underwriting and decisioning loan files. 

Expected Outcomes: The purpose of the Underwriter role is to ensure the bank is booking acceptable loans with acceptable risk profiles based on the bank’s credit policy.  The Underwriter is expected to make credit decisions within their credit authority and recommend decisions on deals going through loan committee.      

Essential Duties and Responsibilities:

• Fully underwrite new and existing customers for the bank’s Commercial Loan Portfolio
• Complete all new loan underwriting in a timely manner to meet client expectations.
• Provide updates to Chief Credit Officer and Senior Credit Officer on a regular basis on trends or deals in progress
• Work as a team player and be considerate of customers, co-workers, and vendors
• Interact with clients and Account Officers regarding current and exiting customers
• Risk rate deals which require rating based on knowledge of the customer
• Other duties as determined to ensure the Underwriting meets the bank’s risk standards

Expected Experience, Skills and Education:

• Prior Underwriting experience for Business Banking or Commercial lending preferred
• Knowledge of SBA and various governmental agencies reporting requirements and regulations preferred
• Proficiency using MS Excel, Word, and Outlook required
• Strong attention to detail, along with organizational skills required
• Able to work under pressure and meet deadlines
• Requires problem solving skills as well as the initiative to troubleshoot and find resolutions
• Strong verbal and written communication skills needed

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

• Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.
• Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.
• Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.
• Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.
• Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The Commercial Lending Underwriter position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: The Assistant Branch Manager is responsible for providing premier customer service to both existing and potential customers completing a wide range of banking transactions. This position also provides supervision and mentoring to Personal Bankers and Tellers, establishes centers of influence to develop new deposit and lending customers, and maintains management duties in the absence of the branch manager.

Expected Outcomes: A successful Assistant Branch Manager will focus on customers, staff, and individual responsibilities to create a positive environment marked by accountability, follow-through and positive outcomes.

Essential Duties and Responsibilities:

• Process cash and non-cash banking transactions efficiently and accurately while providing premier customer service.
• Open accounts and cross sell products and services to meet customer financial needs and identifies referral sales opportunities.
• Balance cash drawer on a daily basis and Vault and ATM on a regular basis with accuracy.
• Responsible for direct participation in the achievement of both personal and branch sales goals.
• Adhere to all retail and bank policies and procedures, audit and compliance guidelines and completes required training in a timely manner.
• Supervision of the tellers/personal bankers in absence of branch manager.
• Responsible for teller training for new hires to include CSI and branch capture.
• Assist with daily, monthly, and quarterly operational responsibilities as directed by branch manager.
• Provide operational support for branch and bank staff members.
• Perform other duties and responsibilities as assigned.

Expected Experience, Skills and Education:

• High school diploma or equivalent required.
• Minimum six months previous cash handling experience required.
• Previous supervisory experience in a retail environment preferred.
• Ability to travel between our Indianapolis and Carmel branches as needed.
• Retail banking and/or sales experience preferred.
• Excellent verbal and written communication skills and strong leadership skills needed.
• Strong organizational skills with the ability to resolve customer problems in a professional and efficient manner.
• Ability to work well in a team environment to service customers.
• Proficient knowledge of MS Office is preferred.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

• Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.
• Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.
• Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.
• Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.
• Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The Assistant Branch Manager position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online

Summary: Position is responsible for ensuring the timely and accurate processing of mortgage servicing transactions related to collections and loss mitigation. Responsibilities include making prescribed phone calls to delinquent borrowers to determine reason for delinquency, determine if candidate for loss mitigation, delinquency reporting and system maintenance as well as customer service with both internal and external customers.

Expected Outcomes: A successful Loss Mitigation Mortgage Servicing Specialist, will produce accurate, timely mortgage servicing outcome including tracking of loan details and processing of required related transactions. This position will also establish positive customer experiences and produce a high level of customer satisfaction.

Essential Duties and Responsibilities:

• Analyze delinquent loans to determine next steps, minimize charge-offs and mitigate potential loss.
• Receive and place customer calls for accounts that are delinquent in accordance with MBI and Investor Policy.
• Produce and mail late notices and monthly statements, sort and process payments.
• Assemble, produce and distribute loss mitigation agreements to borrowers and Investors.
• Manage and produce default reporting to Investors as applicable.
• Analyze data and research issues and exceptions while making or recommending appropriate changes.
• Process incoming and outgoing mail items.

Expected Experience, Skills and Education:

• Requires a minimum of three years’ mortgage banking experience in areas of loan servicing, with direct experience in the area of loss mitigation.
• Requires at least a high school diploma or GED from an accredited institution.
• Previous mortgage loan loss mitigation servicing experiences strongly preferred.
• Preferred candidates will demonstrate a basic understanding of general ledger postings and how to perform related tasks.
• Strong organizational skills required with the ability to prioritize work to meet deadlines.
• Must demonstrate excellent verbal and written customer service skills.
• Requires proficient knowledge of MS Word, Excel and Outlook.

All employees are expected to contribute to the overall success of the organization by performing requested duties regardless of explicit inclusion in the job description or reasonable relation to an employee’s primary role. Additionally, all employees must understand and adhere to all federal and state laws and banking regulations and company policies and procedures applicable to assigned job responsibilities, including compliance as appropriate under the Bank Secrecy Act and Anti-Money Laundering regulations.

Additionally, all employees are expected to demonstrate the following Core Competencies:

• Professionalism – acting with responsibility, integrity and accountability; demonstrating consistent trustworthiness and reliability; always remaining flexible, adaptable and willing to accept coaching; building and managing professionally healthy relationships; deliberately managing career decisions; and continually developing awareness of business-related topics.
• Communication – understanding various active and passive tools and styles and their effects; and exhibiting appropriate, effective, timely use of tools and styles to connect, collaborate, facilitate teamwork and serve customers.
• Work Quality – demonstrating an ongoing commitment to compliance, safety and security; executing work with efficiency, a sense of urgency and attention to detail; and displaying organized work practices and a results-oriented mindset.
• Analytical Ability – navigating work-related circumstances with practical, sound reasoning; and demonstrating creativity in problem solving.
• Leadership – displaying good judgment and certainty in decision making; taking initiative with job-related demands; demonstrating innovative thinking and sound planning with business practices; managing individual performance toward shared organizational goals; and thinking strategically to set and accomplish goals.

 The Loss Mitigation Servicing Specialist position is a full-time position.  Qualified applicants may submit their resume online.

Apply Online